PRIVACY POLICY

Brooklands Property Holdings Ltd

Brooklands Property Holdings Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and, where applicable, the EU General Data Protection Regulation (EU GDPR).

1. Who We Are

Brooklands Property Holdings Ltd
Registered in England and Wales (Company No. 00583219)

Registered Office:
Suite 1, Stable Court,
Hesslewood Office Park,
Ferriby Road,
Hessle, East Yorkshire, HU13 0LH

Websites:
https://brooklandsproperty.co.uk
https://www.hesslewoodofficepark.com

Email: info@brooklandsproperty.co.uk

We are the data controller responsible for your personal data.

2. What Personal Data We Collect

We may collect and process the following personal data:

  • Name
  • Email address
  • Telephone number
  • Property enquiry details
  • Any information you provide when contacting us
  • Technical data such as IP address, browser type, and device information (via cookies)

We only collect personal data that is relevant and necessary for the purposes described in this policy.

3. How We Collect Your Data

We collect personal data when you:

  • Submit a property enquiry or request information via our website
  • Contact us by email or telephone
  • Interact with us in person or at property viewings
  • Opt in to receive company news or event invitations
  • Use our website (via cookies and similar technologies)

4. How We Use Your Personal Data

We use personal data only for clear, defined purposes, which fall into the categories below.

A. Property Enquiries and Related Communications

If you contact us to enquire about a property, request information, or ask for a brochure, we will use your personal data to:

  • Respond to your enquiry
  • Provide information or documentation you have requested
  • Contact you about similar properties, where this is directly related to your original enquiry and would be reasonably expected

We do not use property enquiry data for general marketing, newsletters, or unrelated promotions.

B. Events, Company News, and General Communications

If you choose to opt in to receive company news, updates, or invitations to events (such as charity or networking events), we will use your personal data to:

  • Send you information you have asked to receive
  • Invite you to future events or share company updates

These communications are optional and are only sent where you have given your consent.

5. Lawful Basis for Processing

Under UK GDPR (and EU GDPR where applicable), we rely on the following lawful bases.

Legitimate Interest (Article 6(1)(f))

We process personal data under legitimate interest where you have contacted us to make a property enquiry. This allows us to respond to your enquiry and, where relevant, to inform you about similar properties related to that enquiry.

We consider this processing to be reasonable, proportionate, and expected. You have the right to object at any time.

Consent (Article 6(1)(a))

Where you have opted in to receive company news, event invitations, or other general communications not directly linked to a property enquiry, we process your personal data based on your consent.

You may withdraw your consent at any time using the unsubscribe option provided in our emails or by contacting us directly.

6. Communications and Opt-Outs

Property-Related Communications

Communications relating to a property enquiry or similar property opportunities are sent on the basis of legitimate interest. If you object to receiving these communications, we will stop promptly.

Events and Company Updates

Emails relating to events or company news are sent only where you have opted in. Every such email includes a clear and simple way to unsubscribe.

Unsubscribing from events or company updates will not affect our ability to respond to property enquiries unless you request this.

7. Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected.

Property Enquiries

  • Personal data relating to property enquiries is retained while the enquiry remains active or relevant
  • In any event, such data is not retained for longer than 12 months unless there is ongoing engagement
  • Data may be deleted sooner where an enquiry does not progress or where no further contact is requested

Events and Company Communications

  • Personal data processed on the basis of consent is retained for as long as you remain subscribed
  • We periodically review our contact lists and may remove contacts who have been inactive for an extended period
  • You may withdraw consent at any time, after which your data will no longer be used for this purpose

8. Automated Communications

We may use automated systems to send emails relating to:

  • Property enquiries and requested information
  • Notifications about similar properties relevant to an enquiry
  • Events or company updates where you have opted in

All communications are limited in scope, relevant to their purpose, and include appropriate opt-out options where required.

9. Sharing Your Data

We may share your personal data with trusted service providers who support our business operations (such as IT systems or CRM platforms), but only where necessary and under appropriate data protection agreements.

We do not sell your personal data or share it with third parties for their own marketing purposes.

10. Cookies and Website Tracking

Our websites use cookies and similar technologies to improve functionality and analyse usage.

When you first visit our website, you will be presented with a cookie consent banner allowing you to manage your preferences. Non-essential cookies will only be set if you consent.

Further information is available via our cookie settings banner.

11. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

Access to personal data is restricted to authorised personnel only.

12. Your Data Protection Rights

Under UK GDPR and EU GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing based on legitimate interest
  • Request restriction of processing
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details above.

13. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

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