Privacy Policy

Brooklands Property Holdings Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR), where applicable.

1. Who We Are

Brooklands Property Holdings Ltd
Website: https://brooklandsproperty.co.uk / www.hesslewoodofficepark.com
Email: dm@brookalndsproperty.co,uk

We are the data controller responsible for your personal data.

2. What Personal Data We Collect

We may collect and process the following personal data:

  • Name
  • Email address
  • Telephone number
  • Property enquiry details
  • Any information you provide when contacting us
  • Technical data such as IP address, browser type, and device information (via cookies)

We only collect data that is relevant and necessary for the purposes outlined in this policy.

3. How We Collect Your Data

We collect personal data when you:

  • Submit an enquiry or brochure request via our website
  • Contact us by email or telephone
  • Interact with us in person or at property viewings
  • Use our website (via cookies and similar technologies)

4. How We Use Your Personal Data

We use your personal data to:

  • Respond to property enquiries and information requests
  • Provide details about properties you have asked about
  • Contact you about similar property opportunities that may be relevant
  • Manage and maintain our business records
  • Improve our website and services
  • Comply with legal and regulatory obligations

We do not sell your personal data to third parties.

5. Lawful Basis for Processing

Under UK/EU GDPR, we must have a lawful basis to process your personal data. Depending on the circumstances, we rely on the following:

Legitimate Interest (Article 6(1)(f))

Where you have contacted us to request property information, we process your data on the basis of our legitimate interest in responding to your enquiry and keeping you informed about similar property opportunities.

We believe this is reasonable, expected, and has minimal impact on your privacy. You have the right to object at any time.

Consent (Article 6(1)(a))

Where required (for example, newsletters or broader marketing communications), we will rely on your explicit consent, which you can withdraw at any time.

6. Marketing & Communications

If you have made a property enquiry, we may contact you by email or telephone about similar properties or related updates under our legitimate interest.

You will always have a clear and simple way to opt out of these communications. You can do so by:

  • Replying to any email asking us to unsubscribe or delete your details, or
  • Contacting us using the details above

We will stop further communications promptly upon request.

7. Data Retention

We only retain personal data for as long as necessary for the purposes for which it was collected.

  • Personal data relating to property enquiries is retained for up to 12 months
  • During this period, we may contact you to review whether you wish us to continue holding your details
  • If you ask us to delete your data at any time, we will do so promptly
  • If we no longer need your data, it will be securely deleted or anonymised

This retention period is reviewed regularly.

8. Automated Communications

We may use automated systems to send emails related to:

  • Property enquiries
  • Similar property opportunities
  • Periodic reviews of whether you wish us to continue holding your details

These communications are limited in scope and always include an opt-out option.

9. Sharing Your Data

We may share your personal data with trusted service providers who support our business operations (such as IT systems or CRM platforms), but only where necessary and under appropriate data protection agreements.

We do not share your data with third parties for their own marketing purposes.

10. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve functionality and analyse usage.

When you first visit our website, you will be presented with a cookie consent banner, allowing you to manage your preferences. Non-essential cookies will only be set if you consent.

For more information about how we use cookies and how to manage them, please refer to our cookie settings via the banner.

11. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

Access to personal data is restricted to authorised personnel only.

12. Your Data Protection Rights

Under UK/EU GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing based on legitimate interest
  • Request restriction of processing
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details above.

13. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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